Diagnose the stage that failed

A failed activation request and a failed local reconciliation need different responses.

Start with status

Inspect the GUI or JSON status output for pending state and safe last_error and last_error_stage diagnostics. Confirm the endpoint, retained identity and operator service authority. Do not paste activation credentials or private state into public issues.

Verified command example

fwconsole domaintains status --json

Remote failure

A rejected or unreachable provisioning response leaves the previous known-good local state intact. Confirm HTTPS, the complete URL, the correct service and current operator entitlement. Ordinary Activate refuses a different token while retained authorisation exists; deliberate replacement uses confirmed Reactivate.

Local conflict or interruption

A local failure can leave newly authorised state pending. Inspect ownership and actual FreePBX configuration before retrying. Unexpected drift, unowned conflicts or malformed protected state must not be bypassed by deleting files. Fix the reported prerequisite, preserve identity and use a controlled retry.

Symptom-led checks

Symptom-led checks
Symptom	Inspect first	Do not
Activation cannot reach the service	Complete HTTPS URL, valid certificate and provider availability	Disable TLS verification or append an assumed API path
Different token refused	Retained activation state and whether deliberate Reactivate is appropriate	Erase the signing key to force first-use binding
Ownership conflict	Actual native object and recorded fingerprint; administrator changes	Delete the ledger or silently adopt the object
Pending after interruption	Safe last_error stage and recorded original/pending evidence	Treat every pending state as success
Search blocked or queued	Owned context, nonce, session quota and shared limiter	Retry automatically or use a second limiter file
Emergency status is not registered	Explicit provider confirmation and current assignment authority	Map a successful HTTP response to confirmed registration